Shipping Policy
Shipping Policy
Last updated May 21, 2024
Thank you for visiting and shopping at Spiral Sun. The following is our Shipping Policy.
This Shipping Policy is part of our Terms of Service and should be therefore read alongside them: Read terms of service.
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping & delivery options?
Spiral Sun offers free shipping to all EU countries, ensuring your wellness products arrive promptly and conveniently. We partner with trusted carriers to provide several delivery options:
- Standard Delivery: 3 to 10 business days after shipment.
- Expedited Delivery: 3 to 6 business days after shipment.
- Second Day Delivery: 2 business days after shipment (available for Netherlands and select close EU countries).
Please note:
- Orders cannot be shipped to P.O. boxes.
- Not all shipping methods are available for every item.
- Delivery times are estimates and may vary based on your location and other factors.
- Some of our products are heavy (up to 350kg) and may require special handling or a forklift for delivery. Please contact us if you have concerns about access to your delivery location.
Order Processing
Most orders are processed as soon as your online purchase is complete. We'll ship your order once the items are in stock, your payment is authorized, and your shipping address is verified. Please note that processing time excludes weekends and bank holidays.
Need Help?
If you have any questions about shipping or delivery, please don't hesitate to contact us. We're here to help!
How long is the order processing time?
Most orders are processed as soon as the online purchase is finalised. Your order will be shipped once the items are available, your payment is authorised, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.
How can I track my order?
You can expect a shipment confirmation email with all your tracking details once you have placed an order through Spiral Sun. The shipping details will be sent to the email address registered with your account or the email you used during the checkout process.
The tracking number will be active within 24 hours.
Do you deliver internationally?
We do not offer international delivery; our shipping services are limited to the European Union only. Please note that deliveries within the EU may still be subject to various rules, restrictions, and potential taxes or duties imposed by the destination country. VVL Ventures has no control over these charges and cannot predict their amount. It is the customer's responsibility to comply with the laws of the destination country and to cover any additional charges incurred. For questions or guidance regarding the customs process within the EU, please contact us at info@spiralsun.eu.
Can I change the delivery address after ordering?
During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.
If the delay is longer than 30 days, the customer is obliged to reach out to us in order to report a missing package. Spiral Sun will, in turn, file a claim to the shipment carrier. The customer will receive a full refund if the carrier confirms that the package has been lost. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.
What should I do if an item is delivered damaged?
If you receive a damaged item, please do not worry. We offer refunds or exchanges for damaged products, but you must open a refund ticket within 14 days of the purchase date. To initiate the process, please review our Refund Policy for detailed instructions and further information: REFUND POLICY.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Spiral Sun.
What can I do if I am not available to pick up the package?
If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to us. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us at info@spiralsun.eu.
Revision Date
This Shipping Policy was last updated on 21 May 2024 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.